Contact & support
One address, read by the people who build Seagit Forms.
Support is monitored Monday to Friday and we aim to reply within one business day. There is no phone line and no live chat — email is the whole of it, which is why the address goes to people who can actually fix things rather than to a queue.
What to write about
A form or a delivery is not working
Responses not arriving in Slack, Notion, Airtable, a Google Sheet or your own webhook. Try Send test message in the destination's settings first — it reports the real error, and the docs cover the traps each service sets.
Billing, plans and limits
Invoices, upgrades, seats, or a question about what a plan includes. Plans lists every limit; if the answer is not there, ask.
Privacy and data deletion
Deleting a form deletes its responses with it. For anything else — including a request about data someone else collected from you — write to us. The privacy policy says exactly what is stored.
Security & responsible disclosure
Found a vulnerability? Email contact@seagit.com with “security” in the subject and steps to reproduce. Please do not open a public issue.
Faster than email, for most questions
Most of what people write in about is documented, and each guide names the specific way that service fails quietly — a Slack bot that has not joined the channel, a Notion database that has not been connected, a Teams connector URL that has been retired.
- Webhooks — the JSON we POST, and why a delivery fails
- Field types — all nineteen, and what each stores
- Embedding — the resizing script and the domain allow-list
- Examples — working forms you can copy
Frequently asked
A response did not reach my Slack channel or webhook. What do I check first?
Open the form’s settings, find the destination, and press “Send test message” — it reports the real error rather than failing silently. The two most common causes are a Slack bot that has not been invited to the channel, and a Notion database that has not been connected to the integration. Both return a success-looking response from the service while delivering nothing. If the test passes and live responses still do not arrive, email us with the form ID.
How do I get my data deleted?
Deleting a form deletes its responses with it, immediately and without a recovery window — that is deliberate, because respondent data should not outlive the form it was collected by. For anything the dashboard cannot do, including a request about data someone else collected from you, email us and say which form is involved.
Where do I report a security vulnerability?
Email contact@seagit.com with “security” in the subject line and the steps to reproduce. Please report privately rather than in a public channel. We investigate promptly and will keep you updated.
What should I include so the first reply is useful?
The form ID from its URL, what you expected to happen, what happened instead, and the exact error text if there was one. For a delivery problem, name the destination and say whether the “Send test message” button passed. That is usually enough to reproduce it without a second round trip.