Customer complaint form
A complaint is not the same as feedback — it is a specific problem that needs a specific resolution. This form separates the category and description of the issue from what would actually fix it, so complaints can be sorted by type and tracked by what was asked for. A customer can attach a photo or receipt as evidence, and it lands in your dashboard alongside their answer.
The form beside this text is live. Fill it in and submit it — it validates exactly as it would for a real respondent, and saves nothing.
A dropdown sorts complaints by type without you reading each one
Because the category is a select rather than free text, every complaint lands in one of your categories from the start. Export to CSV and you can count and filter by type immediately.
Evidence arrives attached to the complaint, not in a separate email
A file field accepts a photo, screenshot or document as part of the same submission. It is stored with that response row, so nothing has to be matched up by hand afterwards.
This one uses file uploads, which is a paid feature — you can build and edit it on the free plan, but saving it needs an upgrade.
No card required.
Complaint
Live previewHow to build this form
5 steps in the editor.
- Add text and email fields for the customer, marked required, so you can follow up with whoever filed the complaint.
- Add an optional text field for an order or reference number so a customer can point at a specific transaction.
- Add a dropdown for the complaint category — product issue, service issue, billing, delivery, other — so every complaint sorts by type.
- Add a required textarea for the description, letting the customer explain what happened in their own words.
- Add a select for the desired resolution and an optional file upload for evidence, such as a photo of a damaged item.
Fields in this form
7 fields, using 6 of the 19 field types available.
| Question | Field type | Required |
|---|---|---|
| Your name | Short text | Yes |
| Your email | Yes | |
| Order or reference number | Short text | Optional |
| What is the issue about? | Dropdown | Yes |
| Describe the problem | Long text | Yes |
| What would resolve this? | Select | Optional |
| Attach a photo or document (optional) | File upload | Optional |
What goes wrong with this form
Specific to a customer complaint form, not general advice about forms.
Not asking for a category up front
If the complaint type is buried inside the description, every complaint has to be read to be sorted. A dropdown at the top costs almost nothing and saves hours once complaints start piling up.
Letting the resolution go unstated
A customer can describe a problem perfectly and still not say what they want from you. Asking directly is easier to answer than guessing what "fix it" means later.
Treating every attachment the same
A photo of damage, a receipt and a screenshot all matter for different reasons. Labelling what the file is — "photo of damage", "receipt" — costs one extra field and speeds up triage considerably.
Questions about this form
How is a complaint form different from a feedback form?
A complaint is a specific problem that needs a resolution; feedback is an opinion or a suggestion. This form asks for the category, a description of what went wrong, and what would resolve it — a feedback form instead asks for a score and the reason behind it.
Can a customer attach a photo or receipt?
Yes — an optional file field accepts an image, PDF or document as evidence. It is stored with that customer's response row, so review does not require matching a separate email attachment to the right complaint.
How do I track which complaints are resolved?
Every response exports to CSV with all fields as columns, so you can sort by category, add your own status column, and filter by resolved or pending. The form itself has no built-in status tracker — that lives in the spreadsheet after export.
This one uses file uploads, which is a paid feature — you can build and edit it on the free plan, but saving it needs an upgrade.