Net Promoter Score survey
NPS is a single-question methodology: ask how likely someone is to recommend you on a 0-10 scale, capture why in an open field, then sort responses into three groups. Scores 9-10 are promoters, 7-8 are passive, 0-6 are detractors. The NPS score is the percentage of promoters minus the percentage of detractors. This form is the data-collection half; you calculate the score from CSV exports.
The form beside this text is live. Fill it in and submit it — it validates exactly as it would for a real respondent, and saves nothing.
The 0-10 slider stays structured
The score arrives as a number in CSV, not as "8/10" text in a paragraph. That means you can count how many fall into each band and calculate the NPS formula without manual parsing.
One open field carries all the detail
The why-question captures the reasoning behind each score, so you learn not just the temperature but the cause. Promoters tell you what to keep doing; detractors tell you what to fix.
No card required.
NPS Survey
Live previewHow to build this form
5 steps in the editor. Nothing here needs a paid plan.
- Add a slider field set to a 0-10 range with the exact question: "How likely are you to recommend us to a friend or colleague?"
- Add a required textarea asking "What's the reason for your score?" — this open text is where insights live.
- Export responses to CSV when you are ready to analyse. The slider score arrives as a number, so you can sort and count.
- Count how many responses fall in each group: 9-10 (promoters), 7-8 (passive), 0-6 (detractors).
- Calculate NPS as (promoters minus detractors) divided by total responses times 100. A positive number is good; above 50 is exceptional.
Fields in this form
2 fields, using 2 of the 19 field types available.
| Question | Field type | Required |
|---|---|---|
| How likely are you to recommend us to a friend or colleague? | Slider | Yes |
| What's the reason for your score? | Long text | Yes |
What goes wrong with this form
Specific to a net promoter score survey, not general advice about forms.
Asking too much in follow-up questions
The entire NPS method is the 0-10 score plus one open "why" question. The second question is your only chance to capture insight without losing people to survey fatigue. Every additional field costs completions.
Treating scores as text instead of numbers
If the slider ends up as "8/10" text in a paragraph, you cannot calculate NPS without manual work. Keep the score as a structured field so it arrives as a number you can sort and average.
Forgetting to export before drawing conclusions
The NPS formula requires counts and percentages. You cannot estimate them by eye from dashboard previews. Export to CSV, count the bands, and run the formula so you get the real number.
Questions about this form
What is the Net Promoter Score?
NPS is a single-question loyalty metric that sorts respondents into three groups based on a 0-10 recommendation score. Scores 9-10 are promoters (loyal), 7-8 are passive (satisfied but not enthusiastic), 0-6 are detractors (unhappy). NPS equals promoter percentage minus detractor percentage. It distils feedback into one number, which is why it is used across industries.
How do I calculate NPS from the CSV export?
Export the responses to CSV. Count how many scores fall in each band: 9-10, 7-8, 0-6. Divide each count by the total number of responses to get percentages. Then subtract the detractor percentage from the promoter percentage. If your promoters are 50% and detractors are 10%, your NPS is 40.
Can the same person take the survey twice?
"Allow multiple submissions" is off by default. Turn it on if you want to measure NPS over time, such as monthly, so you see whether it moves. Leave it off if you want one score per respondent.