Return request form
A return is a customer saying this is not what I wanted — distinct from a general complaint form, which covers any problem. This form takes the request: order number, which item, why they want to return it, and whether they want a refund or an exchange, plus an optional photo if the item arrived damaged. The form collects the request only; it does not charge or refund anyone automatically — you review it and process the refund manually.
The form beside this text is live. Fill it in and submit it — it validates exactly as it would for a real respondent, and saves nothing.
Dropdown reason field saves back-and-forth
A fixed set of reasons tells you the category immediately, rather than requiring an email asking what went wrong.
Photo upload captures damage without a separate email
If the item arrived damaged, the customer can attach a photo directly in the form, giving you visual proof before you approve or deny the return.
This one uses file uploads, which is a paid feature — you can build and edit it on the free plan, but saving it needs an upgrade.
No card required.
Return Request
Live previewHow to build this form
5 steps in the editor.
- Add name and email fields so you can reply to the request.
- Add a text field for order number, so you can look up the purchase.
- Add a text field for the item being returned, so you know which item from a multi-item order.
- Add a dropdown for reason — defective, wrong size, wrong colour, changed mind, other.
- Add a select for refund versus exchange preference, and an optional file upload for a damage photo.
Fields in this form
7 fields, using 5 of the 19 field types available.
| Question | Field type | Required |
|---|---|---|
| Full name | Short text | Yes |
| Yes | ||
| Order number | Short text | Yes |
| Item being returned | Short text | Yes |
| Reason for return | Dropdown | Yes |
| Preference | Select | Yes |
| Photo of damage or defect (optional) | File upload | Optional |
What goes wrong with this form
Specific to a return request form, not general advice about forms.
Using free text for the reason
A dropdown puts every return into your own categories from the first submission — free text produces endless variants you would otherwise have to categorise by hand.
Forgetting to ask for the order number
Without it you cannot look up the purchase or confirm the item — make it required, since the customer has their receipt in front of them.
Making the photo upload required
Most returns do not need a photo. Make it optional and reserve the requirement for cases where you genuinely need proof, such as a defect claim.
Questions about this form
Does the form automatically process the refund?
No. The form collects the request — order number, item, reason and preference — and you review it, confirm it is covered by your policy, and process the refund or exchange yourself.
What if the customer does not include a photo of a damaged item?
The photo is optional, so some will skip it. If the reason is "defective" with no photo, you can reply asking for one, or approve based on your own return policy.
How is this different from a complaint form?
A complaint form covers any problem and desired resolution in general terms; a return request is specifically about sending an item back, with fields tuned to order number, item and refund preference.
This one uses file uploads, which is a paid feature — you can build and edit it on the free plan, but saving it needs an upgrade.