Price match request form
A price match request records what a customer is asking for and where they saw a lower price. This form does not itself adjust the price — a person in management reviews each request and approves or declines it. The form captures the comparison so your team can evaluate it quickly rather than reading an email and having to search for the proof.
The form beside this text is live. Fill it in and submit it — it validates exactly as it would for a real respondent, and saves nothing.
Proof is captured with the request, not asked for in a follow-up
A URL field or file upload means the customer can paste a link or upload a screenshot right away. Without that, your team has to email and ask "where did you see this", and a customer might not remember or might not respond.
Competitor price as a number field, not free text
A number field for the competitor price is validated in the browser, so a non-number never reaches your team. Free text produces "$15", "15.99", "super cheap" — none of which are prices your team can compare.
This one uses file uploads, which is a paid feature — you can build and edit it on the free plan, but saving it needs an upgrade.
No card required.
Price Match Request
Live previewHow to build this form
5 steps in the editor.
- Add text and email fields for the customer's name and contact information.
- Add a text or select field for the order or product they want to match the price on.
- Add a text field for the competitor name and a number field for the price they are offering.
- Add an optional URL or file field for proof — a screenshot, a link, or an image of a competitor's listing.
- Send each request to management by webhook so they can review and respond.
Fields in this form
7 fields, using 5 of the 19 field types available.
| Question | Field type | Required |
|---|---|---|
| Your name | Short text | Yes |
| Yes | ||
| Order number or product | Short text | Yes |
| Competitor name | Short text | Yes |
| Price they are offering | Number | Yes |
| Link to their listing (optional) | URL | Optional |
| Or upload a screenshot | File upload | Optional |
What goes wrong with this form
Specific to a price match request form, not general advice about forms.
No proof field, so your team has to ask for the link later
Add a URL or file field so customers can provide proof right away. Without it, every request needs a follow-up email asking where they saw the price — half your customers will not respond, and you lose the opportunity to match.
Competitor price as free text
Use a number field. Free text produces "$15", "15.99", "a dollar cheaper" — none comparable. A number field keeps the price sortable and avoids having to parse it.
Treating the form as if it applies the discount
This form records the request. Approving the match and adjusting the price in your system are manual steps. Never promise a customer an automatic discount from this form.
Questions about this form
How do I evaluate a price match request?
The form captures the order, the competitor name, their price and ideally a link or screenshot as proof. Your team reviews it against your own margin and policy, then approves or declines. This form is the intake; the decision is made afterward, not inside it.
Does the form automatically adjust the price?
No — it records the request. Someone in management reads it, checks the competitor price and your margin, and decides whether to approve. Adjusting the order is a manual step in your system, not something the form does on its own.
What counts as proof for a price match?
The form accepts a URL or file upload, so a screenshot of the competitor's website or a link to their listing both work. Your store's policy decides what is valid; this form just captures what the customer provides.
This one uses file uploads, which is a paid feature — you can build and edit it on the free plan, but saving it needs an upgrade.